Frequently Asked Questions
What occasions are your cars available for?
Our cars are available for any occasion, including weddings, hen nights, school formals, teen parties, corporate hire, celebrity transport, and private tours including Hunter Valley winery tours. Learn more about our services here.
Do you have wedding package deals?
We customise our wedding car hire packages to suit your individual needs to ensure you get the very best value for your money. Let us know your requirements and we will provide you with a no-obligation quote.
Can we drink in your limousines?
Drinking in our limousines is permitted if the beverages are consumed responsibly. This includes responsible drinking of alcohol if all passengers are over the age of 18.
Depending on the booking, complimentary champagne, soft drinks, and bottled water may be supplied. If you wish to bring your own beverages please discuss this with us first to gain approval.
What payment methods do you accept?
We accept bank transfers, major credit cards, debit cards, and cash. However, please note that credit card payments, including Visa, MasterCard and American Express (AMEX), incur a 2% surcharge.
When do we need to finalise payment for the booking?
After making the deposit, all wedding booking payments must be finalised at least 1 week before the wedding day. All general hire booking payments must be finalised upon our driver’s arrival at the pick-up location.
Can we smoke in your limousines and hire cars?
No. There is a strict, no-smoking policy in all our limousines, stretch Hummers and other vehicles.
What is your Cancellation Policy?
All bookings require a non-refundable deposit of at least $220 per vehicle. See additional details below depending on the type of booking.
Weddings: Wedding bookings cancelled within 3 months of the event will be charged the full amount of the booking. Extraordinary circumstances may be considered for exception. Wedding vehicles cancelled earlier than 3 months will lose their deposit.
General Hire: Cancellations within 28 days of the transport date will be charged the full amount of the booking. Vehicles cancelled before 28 days will lose their deposit.
For additional information, please see our car hire terms here.
Do you cater for children?
Yes, we provide a safe and responsible transport service for all ages including kids, teenagers and adults. Our drivers pass police security checks to ensure they can be trusted with your little ones.
However, an adult passenger will need to accompany passengers under the age of 15 years.
For all bookings with a child under the age of 7, the client will need to provide an appropriate child seat/restraint for the child/children. Please advise us when making a booking if this is applicable.
Ask about our latest children-friendly features including PlayStation 2, iPod ready and USB ports to connect your entertainment, Karaoke, DVD, CD and television screens. Food is also available upon request and complimentary soft drinks and lollies can be provided.
Are you available for a weekday booking?
Yes, our limousines, stretch Hummers and all other vehicles are available for hire any day or night of the week.
What is the minimum hire time?
All vehicles have a minimum hire time of 1 hour. However, wedding vehicles require a minimum of 2-3 hours depending on the vehicle being hired. Wedding transfers may also be arranged, please call for further details.
Can stretch limousines and Hummers travel anywhere?
As you can imagine, stretch limousines and Hummers are long vehicles. This can create access restrictions for certain roads and venues. For example, our stretch Hummers are over 8.5 metres long and 2.1m high.
If your hired vehicle is restricted from accessing a road or requested location, the driver will pull up as close as possible at their discretion. This decision will be made with safety considerations for the client, driver and vehicle.
How far in advance should I book your vehicles?
Wedding bookings are often made between 6-18 months in advance. For this reason, you should book your vehicles as far in advance as you can. Leaving it to the last minute can result in limited options or no cars available. Enquire now and book ahead to avoid disappointment.
How much does a limousine cost to hire?
The cost of limousine hire is influenced by many factors including:
- The specific vehicle that is being hired.
- Date and time of the booking.
- Locations of the pick-up and drop-off.
- Number of additional stops, if any.
- Amount of luggage, if any.
- Total time the vehicle is required.
For this reason, it is best to ask for a no-obligation free quote. We will find the best solution for your requirements to ensure every aspect of your vehicle hire is pleasurable and memorable.
Can I view your vehicles in person?
Yes, you can view our vehicles in our showroom at Five Dock, located 8km from Sydney CBD. Viewings are by appointment only which must be arranged prior. During your viewing, you can verify the pristine condition of our vehicles and even sit in the cars you intend to hire to experience their comfort.
Do you offer a red carpet service?
Yes, we have red carpet and tyre covers for dress protection which are available on request. These are perfect for weddings and other formal dress occasions where you wish to enjoy a grand entrance.
What areas do you cover?
HF Wedding & Hire Cars travel across the greater Sydney area and surrounding regions. The majority of our weddings are in the Sydney CBD, North Shore, Western Sydney, Eastern Suburbs, South Sydney and Hills District. However, we also service the Central Coast, Newcastle and Illawarra areas.